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Common issues

An item is missing from the menu​

Check which team you are in and what you have been granted. Some items only appear with the right role or the right feature enabled.

A candidate or a job is missing​

Clear the active filters, check your search terms and the archived status. Then confirm you are in the right team.

A CV or document will not upload​

Check the format, the file size and your connection. Try a shorter file name and upload again. Do not retry repeatedly while the interface still says it is processing.

An email has not gone out​

Check the recipient address, the email status and the automation history. If the email is triggered by a stage change, confirm the application really reached that stage and that the conditions were met.

The calendar shows the wrong time​

Check the time zone on your account, your operating system and the event itself. When attendees are in different regions, state the time zone explicitly in the message.

An AI interview will not start​

Check the browser's microphone permission, the network connection, and that the stage has a scenario assigned. If it keeps failing, send support the time it happened and the job name — never confidential data over a public channel.

What to include when you contact support​

  • The team name and the area you were in;
  • When the problem happened;
  • The steps immediately before the error;
  • A screenshot of the error with personal data masked;
  • Your browser and operating system.
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